Dear Customers,
Kindly Make a Video while unboxing your Parcel and send us back in case of any damage Goods and Missing Items, it will help us to facilitate genuine claims.
Looking forward for Better Customer Relation
Damages
- Damages must be claimed within 2 business days of delivery, otherwise Claim will be invalid.
- For each item you must submit a Video and photos of the damaged item and its packaging materials and describe the damage that has occurred.
- Damages without accompanying documentation are not accepted.
- Keep the shipment packaging in case the shipping company wants to inspect it.
- When you email the damage information to us, we will file a claim with the shipping company and credit your account for the damage.
- Damages will be credited to your account for future orders.
- Please include a reminder note for us, if you have a credit, when placing your next order.
- We reserve the right to refuse future shipment and sales to anyone who makes false claims.
- Email or Call us (ordrs@eshopk.com) (Phone: 0307-8818818) Provide the invoice number, contact information and a list of damaged items.
Returns
- There is a 20% restock fee for all returns unless the items are defective or damaged.
- We must be notified about returns within 2 business days of delivery.
- When returning items, include a copy of the invoice you received with your order.
- Also, add a note explaining the reason for the return.
- Send an email (orders@eshopk.com) to us so that we will be expecting the return.
- You must make shipping arrangements to return the merchandise.
- Use a service that has tracking or delivery confirmation.
We are not responsible for returns lost in transit. - After Receiving Return, Our QC Team will inspect and will make Final decision.
- Returns will be credited to your account for future orders.
- We reserve the right to discontinue business with anyone we deem to be abusing or overusing returns.
- No Claim for Jewelry.
- ESHOPK has the right to change its Policy anytime.
- ESHOPK has the right to reject fake claims or Any Fraudulent activity without any notice.